Monday links
- Is Apple lost without Steve Jobs?
At Computerworld, Mike Elgan says Apple is going to miss the unique qualities that Steve Jobs brought - The role of tech journalism in a post-technology world
By miopicly [sic] focusing on tech products, newsrooms are missing the bigger picture, that we are increasingly living in a post-technology world, where it’s what we do with technology and all our other tools and processes, that matters. We have plenty of “technology” but we’ve barely scratched the surface of what we can do with it. It’s the applications, the way people are changing, how our societies are being transformed, and the new types of businesses being created that make for far more interesting stories than the technology of a product—Tom Foremski at ZDNet - The Brute Force Computing Revolution
…it is another sign that the cost of computing has fallen so far that it makes more sense to be wasteful with server power, and harvest the results, than it is to plan everything carefully. It is a triumph of brute force and messes over carefully planned design—New York Times Bits blog - Two more tiny, sub-$100 Linux PCs join the fray
There seems to be no end in sight to the march of the tiny, sub-$100 Linux PCs arriving on the market this year, and recently two more contenders were added to the mix—Katherine Noyes at IT World - Ars asks: What’s wrong with tech support?
The state of technical support from most major vendors these days is so abysmal that an actual good support experience is almost shockingly noteworthy. Businesses in general have begun to recognize that the grand support-offshoring experiment that started in the late 1990s has well and truly failed, but even before the trend really got underway, tech support was hardly a glamorous experience, either for the customer or the poor phone monkey stuffed into a call center and earning a hair above minimum wage—Lee Hutchinson at Ars Technica
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