Men don’t read the manual
We have all heard about the reluctance of males to ask for directions when lost or needing to find some location. (I plead guilty. I get my wife to ask.) Well, it also seems that men are less likely to read the manual before calling tech support. (I’m not guilty in this instance. I hate calling tech support so I do anything to avoid it, including reading the manual.) Ars Technica reports:
Gadget Helpline analyzed 75,000 calls received between September and October of 2009 and discovered that it’s not just geeks that aren’t reading the manual. A full 64 percent of men and 24 percent of women calling into the line had not checked out the booklet that came with their computers or gadgets before picking up the phone. If the numbers are that dire (especially for the men), we can’t help but wonder how many more kept quiet about their inability to RTFM.
(The revelations don’t stop there. Twelve percent of men and 7 percent of women apparently failed to do even the simplest of things before calling, such as plugging their computers in or turning on their gadgets. )
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