Laptops have a high failure rate
A survey says that one-third of laptops fail completely within three years of purchase:
SquareTrade analyzed failure rates for over 30,000 new laptop computers covered by SquareTrade Laptop Warranty plans and found that one-third of all laptops will fail within 3 years. SquareTrade also found that netbooks are 20% more unreliable than other laptops, and that Asus and Toshiba are the most reliable laptop brands.
The report is from a company that sells extended warranties so you might worry about possible bias. However, PC World says that its annual survey of PC owners shows a similar failure rate.
One thing to note is that HP brings up the rear in reliability. A report on reliability last March from Rescuecom also showed HP to be the most unreliable major brand. As in this recent report, Asus was at the top.
My own experience with HP laptops is mixed. I’ve had a high-end 17” model for several years and have had no problems. On the other hand, a family member had a low-end machine that was an absolute lemon. It went back and forth to HP until the company finally gave up and replaced it.
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