How to get a real person
I have posted before about the difficulty of getting hold of an actual human being when trying to call for assistance or information at most corporations. One approach to finding a human is to try the phone numbers given in the links of that previous post. Or you might try some of the techniques given at VoIP-News:
We’ve all been there. It’s infuriating to sit on hold for 20 minutes, only to be connected to a service agent who has only a cursory grasp of the English language and even less knowledge about how to help you. The following tricks will help you skip to the head of the line and find a better person to talk to.
There then follows a list of about 50 suggestions, not only for making human contact but also for getting to the head of the line. Some are standard but there are some unorthodox tips as well. For example:
Mumble. If the voice robot can’t understand you, it will be forced to connect you with a live person.
Speak nonsense. Again, if you can’t be understood, you’ll have to talk to a human.
Do nothing. By doing nothing, you can trick the PBX into thinking you have a rotary phone and force it to get you an agent.
All in all, an intriguing list.
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