Who’s the most reliable?
Every year PC World polls its readers to find out their experience with the reliability of various products. The results from 44,000 readers are given at the article, Product Reliability and After-Sale Service, 2008. Six product categories are covered–laptop PCs, desktop PCs, printers, digital cameras, routers, and MP3 players.
In the desktop computer category, the report says:
In the desktop category Apple once again shone, with a top mark on every reliability and service measure except two involving phone service, where our readers judged it to be average.
Among manufacturers of Windows machines, Acer was ranked best. Big shipper Hewlett-Packard did not fare so well. The report says:
The report card for Hewlett-Packard’s desktops was mostly bad. Readers knocked HP’s phone support and the reliability of its Compaq-brand desktops. On the plus side, HP did a good job of replacing failed parts.
My own experince with HP is mixed. On the one hand, I have had a top-line 17″ HP laptop for two years that has had no trouble. But a family member who bought a lower-end HP laptop at Best Buy has had nothing but problems.The machine has had a lot of bad components.
A discouraging note is that about one-third of respondents reported significant problems with their PCs.
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