Microsoft answers your questions- maybe
The Microsoft site has plenty of information for the technically adept but an ordinary home PC user has had fewer sources at Microsoft for finding answers to Windows problems. There were the Microsoft newsgroups but newbies and the technically deficient did not always find them a friendly place. And newsgroups have been fading away. MSN has some forums but I find the information to be very spotty.
Now there is a new site called Microsoft Answers. It isn’t exactly a one-on-one question and answer session with a Microsoft engineer but it’s still probably better than trying to search through the Microsoft Knowledge Base. One drawback is that it is oriented to Vista for it describes itself this way, “Get answers to the most common Windows Vista questions.” However, there is a forum as well as a collection of answers to common questions and I presume Windows XP questions could be sneaked in. The forum is described, “Tap into the expertise and enthusiasm of Windows Vista customers and Microsoft support professionals worldwide.”
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