Where did all the real people go?
I suppose that by now most of us are reluctantly accepting the fact that what passes for service these days is pretty poor. I have already commented on the level of tech support at major companies. It isn’t just the outsourcing to script readers in faraway lands, however. Some companies don’t seem to have any human beings working for them. Their Web sites have no links to real people, only FAQs that are so general that they are uninformative. Just try to get hold of a real person at Yahoo, for example.
Then there are those companies that provide telephone numbers but only have automatic answering machines and make you push one button after another only to get some generic recording that is of no help. For some assistance in finding a real human, my SeniorNet colleague Joel May points to a service called Bringo at www.nophonetrees.com/. According to the site:
Stop Talking to Machines and Talk to a Real Human
Tired of dialing 1-800 numbers and not being able to get through to a human who can help you?
BRINGO cuts through all of that so you don’t have to. That’s right, BRINGO has conquered phone trees.Here’s how it works:
- Find the company you’d like to call by category (credit cards, mortgages, loans, health care)
- Enter your phone # (we will never disclose your phone number to anyone, not even your mother!).
- Wait a few seconds while we navigate the phone tree.
- When we call you back, pick up your phone and you’re done. No more phone trees
I haven’t tried Bringo, but if you have any experience with it, let us know how well it works.
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